At Convergent we understand that each touch point with your customer is a unique opportunity to secure long-term loyalty, improve your brand image and increase your reputation for service excellence.
Whether attracting new customers, retaining existing customers, or managing challenging customer situations, our engagement programs are customized to align with your objectives and desired outcomes.
We also understand that the contact center is only the vessel to achieve these objectives. By marrying a culture of employee engagement and satisfaction with leading call center technologies, we deploy a dynamic and flexible business model designed to foster a partnership of collaboration with our clients.
Utilizing multi-channel platform solutions, we provide Customer Engagements programs across the entire lifecycle of the customer journey: