Proactive Account Management

Reach Out to Customers Before a Problem Exists

As many as 75% of customers are said to love a brand almost exclusively because of exemplary customer service. A well-timed, proactive, outreach contact will often result in a positive customer experience and a happy customer.

Working with our clients, Convergent gathers intelligence from various sources to design highly targeted outbound programs to preempt and negate negative experiences from occurring. Our team’s skills, technology and flexibility enable us to analyze potential problems, design a creative solution and then implement that solution quickly and cost-effectively.

For more information on how we can help you and your customers, please Contact Us.