Convergent knows it costs 5 – 7 times more to secure a new customer than to keep an existing one. Yet customer expectations are high and variable, and companies can easily lose track of where to focus their efforts.
Our goal is to have every customer interaction end positively with a high net promoter score. All initiatives including care, billing assistance, credit questions, plan management and proactive outbound are designed to be an extension of your business and help you serve your customers better.
For more information on how we can help you and your customers, please Contact Us.